Question 1

HOW DO I TRACK MY ORDER ?

Accepted Answer

I'll email you your tracking number as soon as it's available.

Question 2

IS MY PHOTO GOOD ENOUGH TO USE?

Accepted Answer

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

Question 3

CAN I CANCEL MY ORDER?

Accepted Answer

I accept all cancellation requests made within 24 hours of placing the order, no questions asked.
Any cancellation request sent after this 24 hour window will be accepted at our discretion. If accepted, you will be subject to a 20% cancellation fee. 
Orders that have been sent to print cannot be cancelled under any circumstance

Question 4

WHAT IS YOUR REFUND POLICY ?

Accepted Answer

I cannot offer returns because of customized nature of art products we produce. Your artwork is your personal and unique product with your pet.

Question 5

CAN YOU REMOVE MY PET'S ACCESSORIES?

Accepted Answer

I can only remove small accessories, that are not covering important details.

Question 6

WHAT CHANGES CAN I MAKE TO MY PORTRAIT BEFORE ORIGINAL IS SENT?

Accepted Answer

Once I send you the portrait, you will have the chance request unlimited revisions. Though, there are some restrictions.
Possible revisions:
Small color changes
Adjusting the the size of elements in the portrait
Adding more or removing graphics like flowers, feathers etc.
Adding more or removing watercolor splatters/washes
Revisions that can not be made:
Changing the reference photo of the pet
Changing the style of the portrait (for example from Watercolor to Color Splash)

Question 7

DO PET'S NEED TO BE TOGETHER IN A PHOTO?

Accepted Answer

No, I can add pet's together from separate photo's.

Question 8

WHAT KIND OF PET'S CAN YOU CREATE

Accepted Answer

I we can create a portrait of cats, horses, any pet, no problem at all. I've created artwork of all different types of pets.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions